The Look Boutique
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Terms & Conditions

Your Piece of Mind In Your Order
We want you to have complete piece of mind in ordering from thelookboutique.com.  Your legal rights are protected under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.   This does not apply to items that cannot be returned for hygiene reasons, such as earrings; these items are clearly marked with a '#' next to the product name.

Please ensure the e-mail address you provide to contact you is correct and working, because this is how we will confirm your order.

Any contracts or agreements formed between you and us on this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

In particular: 

  • No orders shall be accepted from persons under the age of 18
  • While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot be held responsible for their accuracy. 
  • You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as their relevant details may have changed since you last visited this online store.
  • All products displayed on this web site are subject to availability.
  • All prices are inclusive of UK VAT (but do not include delivery charges).
  • Your payment card will be debited immediately. 
  • No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.
  • Currently we can only take orders from people in the European Union (EU), and orders from outside the EU will be rejected.

Your Complete Satisfaction Always Comes First
If you want to return your goods please visit our Contact Us page letting us know your order number and the reason for the return.  The please return the item/s to us in their original condition within 14 days of receipt to:

The Look Boutique 

11 Church Cowley Road

Oxford

OX4 3JR

We will issue a full refund on receipt, or exchange the item if preferred. Earrings are non-returnable for hygiene reasons.  It is your responsibility that the item reaches us in its original condition. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.