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FAQs
You Can Track An OrderQ. Your Security On This Website
Q. You Want More Information On The Product
Q. You Can Give Your HEMYCA Made To Order Measurements
Q. You Can Request To Get An Item In
Q. You Can Reserve New Accessories
Q. You Can Order Over The Internet 24 Hours A Day
Q. You Can Request To Change An Order
Q. You Will Know We've Received Your Returned Order
Q. Your Data Protection
Q. You Can Add A Message For Gift Orders
Q. Your Countries Import Charges
Q. You Have Not Received The Right Items
Q. Your Charges For Returning An Order
Q. Discount Codes And Vouchers
Q. Your Returns Policy
Q. Faulty Item
Q. You Recieved The Wrong Item
Q. Your Delivery Charge Is Non Refundable
Q. You Can Cancel Your Order
Q. You Can Track An Order
You can track your order on your own personal page
Q. Your Security On This Website
We use a secure server that ensures your personal information and credit card information between your PC and the server is encrypted.
Q. You Want More Information On The Product
We provide as much information as possible on the product. If you require more information please use our Contact Us page
Q. You Can Give Your HEMYCA Made to Order Measurements
| 8 | 10 | 12 | 14 | 16 | |
| Bust | 35"(89 CM) | 36" (92 CM) | 38" (97 CM) | 40" (102 CM) | 42" (107 CM) |
| Waist | 27" (69 CM) | 28" (71 CM) | 30" (76 CM) | 32" (81 CM) | 34" (86 CM) |
| Hip | 37" (94 CM) | 38" (97 CM) | 40" (102 CM) | 42" (107 CM) | 44" (112 CM) |
Q. You Can Request To Get An Item In
We are passionate about our customers and if you contact us to express an interest in an out of stock product we will speak to our suppliers to re-order, or indeed you may have a unique need that we can try to source for you . Unfortunately, there may be times where stock is discontinued.
Just visit our Contact Us page.
Q. You Can Reserve New Accessories
Once you have registered with us you can see what new accessories are due to be on sale on your personal log on page before they are released, and you can Contact Us to reserve an item . Please note we can hold that item for 48 post release for you to complete your order.
Q. You Can Order Over The Internet 24 Hours A Day
We can only provide service over the internet, and cannot accept orders over the phone.
Q. You Can Request To Change An Order
If an order has not been dispatched you can change it to see whether it has been dispatched log onto your page . Unfortunately, if your order has been dispatched depending on the change you would like to make: you will need to either put in a new order for the additional, or different items you would like, or cancel the items you did not want; you will need to do this within our Returns Policy.
Q. You Will Know We've Received Your Returned Order
Returns are processed within 7 days of receiving your parcel, and all returns within the returns policy (see Your Returns Policy) will be credited to your account back to your account.
Q. Your Data Protection
The information you provide on this online store will be held by thelookboutique.com and not by any third parties.
Q. You Can Add A Message For Gift Orders
To add a message to gift orders complete the comments box when completing your order and state it is a gift.
Q. Your Countries Import Charges
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Q. You Have Not Received The Right Items
We hope this does not happen because it would spoil the service that we aim to deliver, if it does please Contact Us straight away .
Q. Your Charges For Returning An Order
The cost of returning the item to us is your responsibility. Please note:
• You have responsibility for the item/s until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Q. Discount Codes And Vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Q. Your Returns Policy
Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from thelookoutique.com, for a full refund within 7 days of purchase. This does not apply to items that cannot be returned for hygiene reasons, such as earrings; these items are clearly marked with a '#' next to the product name.
To cancel your order you must do so in writing quoting your order number, reason why and e-mail address, within 28 days via our Contact Us page.
It may be possible to cancel your order before it is dispatched.
If however your order has already been shipped, you will need to return the order to us. Please read the Return or Exchange your order section below.
Return or exchange your order
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable for hygiene reasons. These products are clearly marked with a ‘#’ next to the product name.
Please note:
• You have responsibility for the item/s until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
Before returning an item please contact us for the relevant address.
This returns policy does not affect your statutory rights.
*Note: The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Q. Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
Just visit our Contact Us page.
Q. You Recieved The Wrong Item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Just visit our Contact Us page.
Q. Your Delivery Charge Is Non Refundable
Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless:
• You have received an incorrect or faulty item from us and have requested a refund
Q. You Can Cancel Your Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from thelookoutique.com, for a full refund within 7 days of purchase.
This does not apply to items that cannot be returned for hygiene reasons, such as earrings; these items are clearly marked with a '#' next to the product name.
To cancel an order Contact Us
(see Your Returns Policy)